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My name is Matt, and I’m a vinyl record addict. Thats the first step, right? I gave up a few years ago, seduced by access to all the music in the world - just a click away, I’m absolutely a user. My last.fm account tells me that

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Top ten albums of the Decade

Writing a 'best of the decade' or a top ten of the 'tens' is a heavy lift. When you listen to a LOT of music, then it's a struggle to pull out the absolute favourites. For this one, I chose my favourite album of each year... this wouldn't be a

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Top ten albums of 2019

My Spotify client tells me that I saved 63 albums in my '2019' folder - these are my top 10, in no particular order. Remind me Tomorrow - Sharon van EttenGhosteen - Nick Cave and the Bad seedsThe Undivided Five - A Winged history for the SullenSix Lethargies - Keaton

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Changing Man

There has been a lot of change around here. In the last seven months, I've turned 50, got a new job, sold my house and moved country.   In a sentence, it doesn't look much, but I suspect that a therapist would talk about 'life changes' and tut as they wrote

Changing Man
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Ditching your smartphone - is it for you?

I've written before about digital detox, and the benefits that reducing electronic clutter and dependence on devices has had on my productivity, and mental health. This weekend, I was interested to read a story that started in the tabloids about Simon Cowell, who has reportedly given up his mobile phone

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Someone stole a day

It's a funny thing. Someone stole a day. My plane took off from Vancouver on Tuesday night - flew for fifteen hours, and I touched down in Sydney on Thursday morning. The International Date Line is a strange, arbitrary line where one side is Monday and the other is Tuesday.

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The Overton Window

During my podcast listening yesterday, I heard a reference to 'The Overton Window', here's a short description of a very interesting concept. Starting in PoliticsThe Overton Window is a political theory that refers to the range of policies that voters will find acceptable.  It is sometimes referred to as the

The Overton Window
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Measuring Customer Care Quality - a simple recipe

I was recently asked how to measure Customer Care Quality for reps - here are my key steps to setting up a simple quality monitoring process.As your Customer Care team grows in size and volume, you'll introduce more measures of quality, but this can get you on the road

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Top 10 Movies of 2017

As seems to be a tradition on every blog in the world, my top 10 movies of 2017 are below - along with a few memories of them. I didn't get to the cinema as often as I would have liked this year, but it was still a good year

Top 10 Movies of 2017
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Top ten albums of 2017

It's that time of year again where I review my top 10 albums of the year, and try and come up with a top 10. This year has been rich with music for me, according to Spotify I have listened to over 50,000 minutes of music and 2700 artists

Top ten albums of 2017