Daily notes and things that don't belong on my newsletter or in other tags.
Don't spend too much time on productivity tools and systems. Follow this simple rule - I’ve broken it into three steps for you. > Find the most important thing. Do it now. Repeat. It is really very simple. Stop making it complicated....
It's not difficult. Stop making it look difficult. You are kidding no-one. Understanding customer experience is not hard. Just put yourself in the shoes of your customer, and live the experience they get. Examine every step. Forensically. Do it multiple times, and make mistakes on purpose. Only by...
It's National Poetry Day in the UK, and Twitter [http://twitter.com/mattr]is full of posts tagged #nationalpoetryday , [https://twitter.com/search?q=%23NationalPoetryDay&src=tyah]its nice that for just one day more people are thinking about poetry. I only know two poems by heart,...
“The future is not some place we are going to, but one we are creating. The paths are not to be found, but made, and the activity of making them changes both the maker and the destination.” — John Schaar I have been spending a lot of time writing a business...
I recently encountered someone who had built a barrier between them and customers because 'they had been told NOT to speak to customers'. It made me think about permission. “I wish you luck, and stubbornness, and the absence of the need for a permission slip from anybody. Just...
“Leadership is accepting responsibility for enabling others to achieve shared purpose under conditions of uncertainty” — Marshall Ganz There is nothing like ambiguity to test and crystallise the abilities of a leader. Navigating uncharted waters, and helping others see a way forward is an essential skill for anyone who aims to...
