Blog
Couch to 5km - lessons for beginners
I'm over halfway through the Couch to 5km programme
[https://www.nhs.uk/live-well/exercise/couch-to-5k-week-by-week/], it'
Blog
Daily notes and things that don't belong on my newsletter or in other tags.
Blog
Ditching your smartphone - is it for you?
I've written before about digital detox, and the benefits that reducing electronic clutter and dependence on devices has
Travel
Someone stole a day
It's a funny thing. Someone stole a day.
My plane took off from Vancouver on Tuesday night -
Blog
Five podcasts that make you smarter
Previously, I shared some podcasts to keep you entertained, now here are five podcasts that make you smarter.
Here are
Blog
The customer isn't always right...
A recent customer experience led me to think about how customers don't always get it right...
We'
Blog
The Overton Window
During my podcast listening yesterday, I heard a reference to 'The Overton Window', here's a short
Blog
Universal Basic Income
I spent my morning commute listening to Scroobius Pip interview Rutger Bregman about his new book, Utopia for Realists. One
Blog
Five podcasts that make your commute funnier
I spend two hours per day commuting in and out of London, and while I try and make efficient use
Blog
Measuring Customer Care Quality - a simple recipe
I was recently asked how to measure Customer Care Quality for reps - here are my key steps to setting
Blog
Why I'm giving up on Inbox Zero
I'm giving up on Inbox Zero.
To be fair, I think I've tried them all. Every
Blog
Productivity in Customer Success
If you are in a Customer Success or Service role, you've probably struggled with productivity. Your calendar and
Blog
Top 10 Movies of 2017
As seems to be a tradition on every blog in the world, my top 10 movies of 2017
are below
Music
Top ten albums of 2017
It's that time of year again where I review my top 10 albums of the year, and
try
Blog
Nemawashi
I came across the beautiful Japanese concept of 'nemawashi' yesterday, which is an informal process of laying foundations
Blog
Overwhelmed
I have spent this week feeling overwhelmed. Too many inputs, too many ideas, too many 'things'. I have
Blog
Simple productivity system
Don't spend too much time on productivity tools and systems.
Follow this simple rule - I’ve broken
Blog
Walk the journey
It's not difficult. Stop making it look difficult.
You are kidding no-one.
Understanding customer experience is not hard.
Blog
The Shortest of Poems
It's National Poetry Day in the UK, and Twitter [http://twitter.com/mattr]is
full of posts tagged
