Daily notes and things that don't belong on my newsletter or in other tags.
I'm giving up on Inbox Zero. To be fair, I think I've tried them all. Every system. They all work perfectly, I can get my Inbox Zero badge easily, the system gets implemented and my Inbox reaches Zero. But it's a game that never...
If you are in a Customer Success or Service role, you've probably struggled with productivity. Your calendar and inbox are at the mercy of your customers, and careful planning can disappear with a single customer interaction. I've spent thirty years in customer-facing roles, and have encountered...
As seems to be a tradition on every blog in the world, my top 10 movies of 2017 are below - along with a few memories of them. I didn't get to the cinema as often as I would have liked this year, but it was still a...
It's that time of year again where I review my top 10 albums of the year, and try and come up with a top 10. This year has been rich with music for me, according to Spotify I have listened to over 50,000 minutes of music and...
I came across the beautiful Japanese concept of 'nemawashi' yesterday, which is an informal process of laying foundations for a proposed change or project. I guess we would call it 'socialising', or consider it gathering feedback to reduce the friction of the proposal. The word '...
I have spent this week feeling overwhelmed. Too many inputs, too many ideas, too many 'things'. I have exhausted all of my tactics, switching off distractions, knuckling down, caffeinating and relaxing. There are too many open loops. Then I remembered this quote: “Life punishes the vague wish, and...
