Public CV

My CV

2020 - today / Meta, Dublin

At Meta, I lead a talented global team of Program Managers who help to deliver AI Labelling and Annotation projects.

2019 - 2020 / LinkedIn EMEA, Dublin

At LinkedIn, I was part of a Customer Success organisation that focused on connecting talent with opportunity at massive scale. To do this, I led a world class team of creative and smart individuals, who served multiple markets of small and medium businesses across EMEA as they use our Talent Solutions products.

2017 - 2019 / 9 Spokes, London

At 9 Spokes I helped design, build, and deliver a Global Customer Success function that serviced both Enterprise and Small and Medium businesses as they used the 9 Spokes platform. My teams were responsible for onboarding, adoption and ongoing support for the SaaS product that connected business owners to multiple sources of data and bring insights and decision making to life.

2016 - 2017 / Intuit, London

At Intuit I led the Care function for EMEA, with in-house and outsourced teams (in the UK and Paris) providing first and second-line support for users of the Intuit QuickBooks platform, including accountants and small businesses. I served as part of a leadership team that helped to grow the EMEA business and provided high-quality voice of the customer insights to the wider Intuit teams.

2005 - 2016 / Microsoft, Reading, UK

At Microsoft, I led a variety of teams focused on providing customer service, support and success. I led large scale outsourced operations for Office 365 and the Microsoft digital advertising platforms, alongside building and managing high performing global and regional teams.