Matt

Music

Top ten albums of 2019

My Spotify client tells me that I saved 63 albums in my '2019' folder - these are my

30 Dec

Travel

Pigeon House Power Station

As part of the Dublin Open House festival (openhouse.ie), we took a walk to the Pigeon House Power station.

03 Nov

Travel

Galway & Connemara, Ireland

A couple of nights in Galway, coupled with a driven loop of Connemara - one of the most beautiful areas

28 Oct

Blog

Changing Man

There has been a lot of change around here. In the last seven months, I've turned 50, got

27 Sep

Blog

Miracles do happen

I ran five kilometres this morning. Four months ago I couldn't run for a minute. I used to

14 Sep

Blog

Couch to 5km - lessons for beginners

I'm over halfway through the Couch to 5km programme [https://www.nhs.uk/live-well/exercise/couch-to-5k-week-by-week/], it'

30 Jul

Wellbeing

Ditching your smartphone - is it for you?

I've written before about digital detox, and the benefits that reducing electronic clutter and dependence on devices has

06 Jun

Books

12 Rules for Life - An Antidote to Chaos by Jordan Peterson

This is a review of 12 Rules for Life: An antidote to chaos [https://amzn.to/2sHSD4v], a book written

05 Jun

Travel

Someone stole a day

It's a funny thing. Someone stole a day. My plane took off from Vancouver on Tuesday night -

19 Apr

Blog

Five podcasts that make you smarter

Previously, I shared some podcasts to keep you entertained, now here are five podcasts that make you smarter. Here are

05 Apr

Blog

The customer isn't always right...

A recent customer experience led me to think about how customers don't always get it right... We'

14 Mar

Blog

The Overton Window

During my podcast listening yesterday, I heard a reference to 'The Overton Window', here's a short

07 Mar

Blog

Universal Basic Income

I spent my morning commute listening to Scroobius Pip interview Rutger Bregman about his new book, Utopia for Realists. One

06 Mar

Blog

Five podcasts that make your commute funnier

I spend two hours per day commuting in and out of London, and while I try and make efficient use

15 Feb

Blog

Measuring Customer Care Quality - a simple recipe

I was recently asked how to measure Customer Care Quality for reps - here are my key steps to setting

25 Jan

Blog

Why I'm giving up on Inbox Zero

I'm giving up on Inbox Zero. To be fair, I think I've tried them all. Every

11 Jan

Blog

Productivity in Customer Success

If you are in a Customer Success or Service role, you've probably struggled with productivity. Your calendar and

05 Jan

Blog

Top 10 Movies of 2017

As seems to be a tradition on every blog in the world, my top 10 movies of 2017 are below

13 Dec