Blog
Five podcasts that make your commute funnier
I spend two hours per day commuting in and out of London, and while I try and make efficient use
Matt
Dublin, Ireland.
DJ, Flaneur, Aesthete.
Meta, ex-LinkedIn, ex-MSFT.
Blog
Measuring Customer Care Quality - a simple recipe
I was recently asked how to measure Customer Care Quality for reps - here are my key steps to setting
Blog
Why I'm giving up on Inbox Zero
I'm giving up on Inbox Zero.
To be fair, I think I've tried them all. Every
Blog
Productivity in Customer Success
If you are in a Customer Success or Service role, you've probably struggled with productivity. Your calendar and
Blog
Top 10 Movies of 2017
As seems to be a tradition on every blog in the world, my top 10 movies of 2017
are below
Music
Top ten albums of 2017
It's that time of year again where I review my top 10 albums of the year, and
try
Blog
Nemawashi
I came across the beautiful Japanese concept of 'nemawashi' yesterday, which is an informal process of laying foundations
Blog
Overwhelmed
I have spent this week feeling overwhelmed. Too many inputs, too many ideas, too many 'things'. I have
Blog
Simple productivity system
Don't spend too much time on productivity tools and systems.
Follow this simple rule - I’ve broken
Blog
Walk the journey
It's not difficult. Stop making it look difficult.
You are kidding no-one.
Understanding customer experience is not hard.
Blog
The Shortest of Poems
It's National Poetry Day in the UK, and Twitter [http://twitter.com/mattr]is
full of posts tagged
Blog
Planning for the future
“The future is not some place we are going to, but one we are creating. The paths are not to
Blog
Permission
I recently encountered someone who had built a barrier between them and customers because 'they had been told NOT
Blog
Leadership from Marshall Ganz
“Leadership is accepting responsibility for enabling others to achieve shared purpose under conditions of uncertainty” — Marshall Ganz
There is nothing
Travel
Jetlag or Soul Delay
> “She knows, now, absolutely, hearing the white noise that is London, that
Damien’s theory of jet lag is
Blog
Still not afraid
About six months since I captured my last thoughts on this.
I've changed jobs, and now I'
Blog
We are not afraid
I knew it would happen. It was inevitable.
Something like the events of yesterday was bound to occur. I even
Music
Top ten albums of 2016
Whilst 2016 wasn't a great year for many things, there was some amazing music
about. Here are my
books,now,hash-timeline,hash-gallery,weeknote,TWIL,newsletter,mixtape,DJ,jobhunt-playbook
