Daily notes and things that don't belong on my newsletter or in other tags.
Previously, I shared some podcasts to keep you entertained, now here are five podcasts that make you smarter. Here are five podcasts I try to keep up with because they make me smarter. I'd love to hear your suggestions for interesting podcasts. * Ted Talks Daily - short broadcasts,...
A recent customer experience led me to think about how customers don't always get it right... We've all done it, clicked 'purchase', entered our payment details and clicked 'confirm' - only to realise that we've made a daft mistake. The...
During my podcast listening yesterday, I heard a reference to 'The Overton Window', here's a short description of a very interesting concept. Starting in Politics The Overton Window is a political theory that refers to the range of policies that voters will find acceptable. It is...
I spent my morning commute listening to Scroobius Pip interview Rutger Bregman about his new book, Utopia for Realists. One of the core subjects was the concept of Universal Basic Income, which has interested me for a long time. Not a new idea The idea of a Universal Basic Income...
I spend two hours per day commuting in and out of London, and while I try and make efficient use of the time, it is also a good opportunity to decompress and get some entertainment. Here are five podcasts I regularly listen to that keep me amused, I consider these...
I was recently asked how to measure Customer Care Quality for reps - here are my key steps to setting up a simple quality monitoring process.As your Customer Care team grows in size and volume, you'll introduce more measures of quality, but this can get you on...
