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leadership

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Manager Questions for 1:1 meetings.

The 1:1 is the most important regular meeting you will have with your team members, here are some of the best questions I've heard to drive the conversation.

Manager Questions for 1:1 meetings.
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They will talk of these times

In the future, there will be leadership courses and University models that will use early 2020 as examples of leadership, and how to lead. Students and trainees will compare and contrast the leadership styles and actions of all the key players. As the Covid-19 situation rolls on, we are watching

They will talk of these times
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The customer isn't always right...

A recent customer experience led me to think about how customers don't always get it right... We've all done it, clicked 'purchase', entered our payment details and clicked 'confirm' - only to realise that we've made a daft mistake.  The wrong date, the wrong venue, the wrong timeslot. It should

The customer isn't always right...
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The Overton Window

During my podcast listening yesterday, I heard a reference to 'The Overton Window', here's a short description of a very interesting concept. Starting in PoliticsThe Overton Window is a political theory that refers to the range of policies that voters will find acceptable.  It is sometimes referred to as the

The Overton Window
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Building Dynasties

Yesterday, I woke up in the future. A man, with a private company, has sent a rocket to space and left a car in orbit. It's truly the stuff of wild science fiction. I was just 6 weeks old when a man stepped on the moon, and a teenager when

Building Dynasties
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Nemawashi

I came across the beautiful Japanese concept of 'nemawashi' yesterday, which is an informal process of laying foundations for a proposed change or project. I guess we would call it 'socialising', or consider it gathering feedback to reduce the friction of the proposal. The word 'nemawashi' comes from gardening and

Nemawashi
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Permission

I recently encountered someone who had built a barrier between them and customers because 'they had been told NOT to speak to customers'.   It made me think about permission. “I wish you luck, and stubbornness, and the absence of the need for a permission slip from anybody. Just go fucking

Permission
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Leadership from Marshall Ganz

“Leadership is accepting responsibility for enabling others to achieve shared purpose under conditions of uncertainty” — Marshall GanzThere is nothing like ambiguity to test and crystallise the abilities of a leader.   Navigating uncharted waters, and helping others see a way forward is an essential skill for anyone who aims to take

Leadership from Marshall Ganz