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# Permission
- URL: https://www.mattrutherford.co.uk/permission/
- Published: 2017-09-22T10:48:46.000Z
- Updated: 2023-12-04T22:17:14.000Z
- Author: Matt
- Tags: Blog

I recently encountered someone who had built a barrier between them and customers because 'they had been told NOT to speak to customers'. 

It made me think about permission.

> “I wish you luck, and stubbornness, and the absence of the need for a permission slip from anybody. Just go fucking do it.” — **Elizabeth Gilbert**

It seems to me that building walls of process and silos of communication are huge barriers to success. Anything that stands in the way of employees doing 'the right thing' has a negative impact on company culture and ultimately success.

> “Anyone at Tesla can and should email/talk to anyone else according to what they think is the fastest way to solve a problem for the benefit of the whole company. You can talk to your manager’s manager without his permission, you can talk directly to a VP in another dept, you can talk to me, you can talk to anyone without anyone else’s permission.” — **Elon Musk**

**This approach needs to be infused in culture and encouraged from the top down.**